Automaker Gives Customer Service Awards to Lake Wales Chrysler Dodge Jeep RAM
Mahalak's Posner Park Dealership Also Recognized
Last updated 6/4/2019 at 4:56pm
FCA US LLC recently announced that Lake Wales Chrysler Dodge Jeep RAM and Posner Park Chrysler, Jeep®, Dodge, Ram, FIAT has earned the Customer First Award for Excellence designation in 2019.
Posner Park and Lake Wales achieved the highest level of customer experience recognition in the program's five core areas: People, Facility, Processes, Customer Performance Metrics and Training Certification.
FCA US created the Customer First Award for Excellence with its dealer partners and J.D. Power to improve customer satisfaction with Chrysler, Jeep, Dodge, Ram and FIAT dealerships in the United States with a specific focus on sales, employee training, facility condition and service experience.
All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis. Four hundred Dealerships achieved stringent goals in five core "pillars" to earn the coveted designation:
• Facility Certification – Facility provides a clean, comfortable environment for customers
• Performance Measures – Dealership has achieved highest levels of customer-oriented sales and service goals
• Training Certification – Employees have received the highest level of required FCA-certified training
• Employee Surveys – Completed to promote the voice of your employees and a customer-driven culture
• Process Validation – Certified sales and service processes that support excellence in customer handling
"Lake Wales and Posner Park team members worked together to deliver the highest levels of process and procedure improvements to ensure an increase in customer satisfaction", said Ralph Mahalak, co-owner of the dealerships.
"The Customer First Award for Excellence award is clear evidence of our Lake Wales and Posner Park dealer team's everyday dedication and commitment to their customers, said Michael Mahalak, President of the Mahalak Auto Group.
Reid Bigland, Head of U.S. Sales, agreed. "The fact that our Customer First Award for Excellence dealers demonstrated this level of excellence in such a highly competitive market demonstrates their drive to be the best of the best," he noted. "Automotive customers today have higher expectations of the shopping and ownership experience, and our Customer First Award for Excellence dealers are meeting – and exceeding – those expectations."
" All our dealerships are dedicated to provide an exceptional customer experience for our vehicle owners. This requires a relentless dedication to excellence every business day for every one of our employees," concluded Michael Mahalak.
About the Mahalak Auto Group: Ralph Mahalak Sr. opened his auto dealership in Monroe, Michigan in 1966. He was dedicated to providing reliable products and services to his community. In 1991, he handed over his business skills and motivation to his four sons, Ralph Jr, Mike, JP, and Alex. Now, the four brothers run six different family owned and operated dealerships committed to their communities. Four of which are in Florida. Dodge, Chrysler, Jeep, Ram of Winter Haven, Alfa Romeo Fiat of Winter Haven, Posner Park Chrysler, Dodge, Jeep, Ram, Fiat in Davenport and Lake Wales Chrysler, Dodge, Jeep, Ram. In Monroe MI, the Monroe Superstore, carries Dodge, Chrysler, Jeep, RAM. The Buckeye Superstore in Shelby OH, carries Dodge, Chrysler, Jeep, RAM, Fiat.