- Hometown stories that count from people who care

By Brian Ackley
City of Lake Wales 

City Website to Offer Chat Function to Discuss Utility Issues

Other City Departments to Offer Service in the Future


Last updated 5/6/2020 at 11:27am

City adds chat function (green button at bottom right) on city website

Lake Wales utility customers now have a new on-line way to communicate with the city.

Starting Monday, a new "chat" function is live on the Lake Wales website (, allowing customers to communicate with representatives of the city's utilities department.

Customers can report problems, inquire about billing issues, or chat with a customer representative to get answers to any utility questions.

"It is similar to an option already prevalent in private sector business," said Deputy City Manager James Slaton. "We believe this new platform will improve our accessibility and responsi...

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