City Website to Offer Chat Function to Discuss Utility Issues
Other City Departments to Offer Service in the Future
Last updated 5/6/2020 at 11:27am
Lake Wales utility customers now have a new on-line way to communicate with the city.
Starting Monday, a new "chat" function is live on the Lake Wales website (lakewalesfl.gov), allowing customers to communicate with representatives of the city's utilities department.
Customers can report problems, inquire about billing issues, or chat with a customer representative to get answers to any utility questions.
"It is similar to an option already prevalent in private sector business," said Deputy City Manager James Slaton. "We believe this new platform will improve our accessibility and responsi...